We often hear it come by, you decide to take a chance on a online casino games and know how to win a nice amount of money with online roulette, for example, everything goes smoothly but then for some reason the online casino decides not to pay you out. In this blog post, we discuss the possible solutions for this.
Always play at an MGA casino
Always make sure that you look in the footer of the casino website whether the online casino is in possession of a gambling license. There should always be a hyperlink to the relevant license number as shown below:
Pay attention to the bonus conditions
If you are about to make a deposit at a casino, please be aware that it is not always wise to use a casino bonuses , there are often snags and the free play money you get from a online casino games it should always be silvered. So make sure you always go through the terms and conditions of a bonus before you face nasty surprises afterwards.
It is often the case that you have to wager your bonus money x number of times before this play money is released, it also happens that the release of the bonus on some casino games is not valid.
Make sure that you provide your correct personal data and address when registering.
To prevent the online casino from paying you out, it is very important that you provide the correct information at all times when you register at an online casino. If this is not done, the casino may decide not to pay out your winnings. This is the case because casinos must adhere to KYC law and regulations.
Delivery of requested documents
If the online casino asks you for documents such as a bank statement, a credit card statement or a copy of identification, always provide this. If you do not do this, it can happen that the casino decides not to pay you out because they cannot meet their KYC obligations.
Failure to deliver these types of pieces on time can also cause your payouts to be delayed. If your online casino account is completely verified, you will often not be asked for these pieces again.
Online casinos and ADR providers
Imagine you are online blackjack or another fun casino game like online roulette if you are playing and you win a large amount of money , then the casino refuses to pay out your winnings for any of the above reasons then you always have the option to report a complaint to the online casino's customer service. If you do not find it with the online casino itself, you have the opportunity to file your complaint with an ADR provider.
ADR stands for Alternative Dispute Resolution. Every online casino is required to join an independent ADR provider. You can ask for this at the online casino itself, then the ADR provider will review your case and make a decision. It is possible that you will still receive your winnings in this way.
Option 2, filing a complaint with the MGA
If you are not satisfied with the ADR and the customer service of the online casino, you can choose to file a complaint with the MGA ( Malta Gaming Authority), who will look at your case and make an opinion. This can be done via the link below, please note the response time is very slow!
Last option, hire a lawyer
If it is not possible to withdraw your winnings via the ADR, MGA or the customer service of the online casino and you are 100% convinced that the casino does not meet its obligations, you can always call in a lawyer. Here you have the greatest chance of success because a lawyer always represents your interests, the disadvantage of this is that you have to pay for this.
Elwin Terry
Elwin advises start-up companies and SMEs in the field of marketing communication and brand identity. Thanks to his years of content experience, he knows how to make information readable for our website visitors.